Terms and conditions

These terms apply to private transfers booked with Voyage Transfer. The brand’s legal owner is the Antalya firm Hana Grup Turizm İşletmeciliği Nak. ve Tic. Ltd Şti., known locally as Hana Travel. Anything agreed in your written confirmation takes priority over the general wording on this page.

The operator

This company also carries out the transfers. It is a TÜRSAB A-group travel agency (licence A-4899) and holds D2 passenger transport permit 07.1390.

How a booking is made

You send us your request through the site, by WhatsApp, by phone or by email. A booking exists only once we confirm it in writing, by WhatsApp or email. The confirmation states the price, the vehicle, the pick-up point and the pick-up time. Please check it as soon as you receive it and tell us straight away if something is wrong.

Price

You pay for the vehicle rather than per person, and the amount is fixed once we confirm. It includes road tolls, airport parking, fuel and waiting time when your flight is late. We follow your flight, so a delay costs you nothing extra.

An extra stop, a detour or a different destination requested on the day may change the price. We agree any new price with you before the driver takes the changed route.

Information you give us

You are responsible for giving us the correct flight number, hotel or address, number of passengers and amount of luggage. The vehicle is chosen from these details. If they turn out to be wrong, we cannot guarantee a suitable vehicle, and any extra cost of solving the problem may be charged.

Child seats

Child seats are available on request for an extra charge. Tell us the age of each child when you book, so that we bring a seat of the right size.

Luggage

Each seat includes one standard suitcase. Bulky items, such as golf bags, bicycles, surfboards, wheelchairs or pushchairs, must be declared in advance so that we can plan space for them.

Changes and cancellation

The conditions for changing or cancelling a booking are stated in your written confirmation. Send any change or cancellation in writing to the same WhatsApp number or email address that confirmed the booking.

Payment

The payment method, and when payment is due, are stated in the confirmation.

In the vehicle

Seat belts must be worn on every journey. Smoking is not allowed in our vehicles, and this includes electronic cigarettes. The driver may refuse to carry, or stop carrying, a passenger whose behaviour puts safety at risk, for example through heavy intoxication or aggression.

Delays on the road

We plan journeys with a sensible margin. We are not responsible for delays caused by traffic, weather, roadworks, police checks or other events outside our control. For a ride to the airport, agree a pick-up time with us that leaves enough time before your flight.

Lost items

Check the vehicle before you leave it. If you forget something, contact us as soon as possible. We will look for it and help arrange its return, but we cannot accept liability for items left behind.

Complaints

If something goes wrong, tell the driver or the office on the same day if you can, so that we can still put it right. Written complaints go to [email protected]. Please include your booking details.

Law and jurisdiction

Turkish law applies to these terms, and any dispute falls under the jurisdiction of the Antalya courts and enforcement offices.