Frequently asked questions

How do I find my driver at the airport?

We will wait for you just in front of the exit door of the Terminal Building with a sign written your name and surname.

Will anyone else be travelling in the vehicle I book?

All our private transfers are exclusive, so the vehicle will be reserved for you, your family or group only.

How can I pay? What are your payment options?

You can pay in cash to the driver on spot or you can pay by your credit card while you are booking from our website. The credit card payment is 100% safe and secure .We use 3D online payment secure system.

Where will I be dropped off when I arrived to my hotel?

We offer door-to-door services, therefore you will be picked up and dropped off at the address that you specify on the booking. (Reception of  your hotel or at the main entrance of your accommodation address.)

How many luggage can I bring?

You can bring one suitcase and one handbag per person.

Up to what age child seat is compulsory in your country?

Using child seat is an obligatory up to 4 years old

I need a child seat / baby seat. Do you provide any child seats? Do I need to pay extra for this service?

It is free of charge until 2 pieces. If you need more than 2 pieces, please contact us.

We have a wheelchair user. How do I find the right vehicle for our booking?

If you have a folding type wheelchair, we suggest you to book minimum 6 seater Minivan , otherwise we suggest to book our wheelchair accessible Minivan adapted with a lift.

How can I contact you?

You can find our full contact details on our contact page. You can also contact with us via Live Chat by clicking at the bottom of any page on our website. Our Customer Service department is open 24 hours a day, 365 days a year, so you can contact with us at any time. If you need immediate travel assistance, please call us 24/7 from our Hotline Numbers displayed at the bottom of your booking voucher or you can send us an e-mail to sales@hanatravel.net

I have Golf Bags or a Bicycle with me, what type of vehicle should I book?

It is better to book a minivan if you will have a golf bag or a bicycle with you to have a comfortable trip.

Can I book a transfer if I am going from hotel to another hotel?

We can arrange your transfer from hotel to another hotel. We kindly ask you to send us an e-mail sales@hanatravel.net about your request

When should I book my transfer?

We recommend that you book as early as possible. But if you have not enough time to book it online, you can call us or send us an email sales@hanatravel.net immediately. We will arrange your transfer accordingly.

I couldn’t find my hotel name on your website and I do not know where it is located exactly. How can I book?

If you couldn’t find your hotel name and if you don’t know the region of your hotel please call us from our call center numbers ,send us an e-mail sales@hanatravel.net or contact with us from our chat room at the bottom of the website.

We are travelling with two different flight numbers, which flight number should I specify on the reservation form?

If there are other passengers travelling in your party with different flight numbers, we suggest you to specify the flight will land later.

We will arrive to two different terminals ( Terminal 1 - 2 or Domestic Terminal) by two different flights, how can we meet the driver ?

While you fill up the reservation form during your reservation, you have to specify the flight number, which will land later to Antalya Airport. We will plan your vehicle according to this flight. We kindly ask you to specify also in the remarks of reservation form, the flight number and the name of the passangers who will land earlier. We will meet all of you at two different terminals and then, we will combine you with the same car.

We will fly back from two different terminals, where and how should I specify it on the reservation form?

While you fill up the reservation form during your booking, you have to specify the flight number will be departed earlier from Antalya Airport. We will arrange your vehicle according to this flight. We kindly ask you to specify the second flight number also in the remarks of reservation form, will be departed later. So, we will be informed that we will drop off you to two different terminals.

I am not sure what time should I specify my pickup time on the booking form for my return transfer. What time do i have to be at the airport?

For international flights, you have to be at the airport 2 hours before of your take off time and for domestic flights, you have to be at the airport 1 hour before of your take off time. So, for correct pick up time, we sugguest you to add 2 hours to the duration of your trip for international departures and 1h30 hour for domestic departures.

I want to pay online by credit card. Which credit cards do you accept? Is there any additional charge for credit card payments?

We accept only Master and Visa Card . There is no any additional charge for credit card payments.

How do I know my credit card and personal details are safe?

All booking pages that require you to enter personal information are secured using 256 bit SSL encryption. Payments are made at the end of the booking process when you are redirected to the secure payment page of your bank. We never see your credit card details and they are not stored.

My company requires an invoice, can you supply one?

Yes we can provide you with an invoice if required. In order to request an invoice, please send an email sales@hanatravel.net with all your details to us after making your booking. The Accounts Department will prepare it and send it to you by email.

Where is the Meeting Point at the airport? How will I find the driver?

Our Meeting Point is in front of the exit door of the terminal building. We will wait for you with a sign written your name and surname at the airport.

I completed my booking form but I have not received yet any confirmation?

You will receive your voucher in 30 Minutes. If you don’t still receive any confirmation during that time, first check your spam box and if you don’t have, please inform us as soon as possible by mail sales@hanatravel.net or by phone. We will resend your confirmation immediately.

I received the confirmation , should I print out my voucher?

You have two option to show your voucher to the driver : 1.You can print out one copy of your voucher and keep it until end of your transfer. 2 . You can take a copy of your voucher and keep it in your mobile .

How can I modify my booking details?

You can modify all your booking details on our website by clicking ‘’ MY BOOKING (VIEW-EDIT) button located at the top of the homepage or you can make all kind of change by email or by phone.

I have a last minute change and I have delay on board or I will arrive with a different flight number, what should I do?

In this case, please call us urgently from our Call Center Numbers, which is written on your voucher and inform us about your change. We will arrange your transfer accordingly.

Should I switch on my mobile phone after landing at Antalya airport?

Yes, we kindly ask you to switch on your mobile phone after your landing. That will help us to reach you in case of any problem.

Can I pay to the driver by credit card?

Credit card payment can be made only from our website while you are booking. You can pay only in cash to the driver.

How do I find my driver at the airport?

We will wait for you just in front of the exit door of the Terminal Building with a sign written your name and surname.

How can I cancel my booking? I paid by credit card, how much will you refund it?

The amount paid for the transfer will be refunded in full if the cancellation will be received by us more than 24 hours before the scheduled time of the transfer service that you wish to cancel.

I left an item of luggage in the vehicle. How do I get it back?

If you have left an item of luggage in your transfer vehicle, please contact us on the 7/24 Call Center Numbers displayed at the bottom of your booking voucher. We will call your driver immediately. If the lost item is found, we will try to bring it to your drop off point.

I have some comments or suggestions to make, who should I contact?

After every transfer performed, you will receive an e-mail regarding whole process of your transfer booking. Please share your comments which are very important for us considering your complete experience with our company.